BancABC Suffers “A Serious Visa Card Outage!”

BancABC business executive and current Managing Director,  Lance Mambondiyani has apologised over “a serious Visa Card outage” that has left many customers stranded. 

Many have of late been resorting to using Visa Cards for online transactions especially when countries imposed lockdowns to prevent the spread of the coronavirus. Pindula News presents Mambondiyani’s statement.

In the last few days, we suffered a serious Visa outage that affected 3 countries in which BancABC operates. Whilst service was fully restored on Friday for the majority of users, a significant number of our customers are still facing challenges and have been unable to transact.
Lance Shingai Mambondiani
Lance Shingai Mambondiani
We now know the root cause to be multiple transaction attempts by the affected customers when the service was down which erroneously resulted in some cards being blocked under suspicion of attempted fraud.

Whilst we are working on a global solution to clear these errors, all customers still experiencing this problem should contact our Contact Center team for help to have their cards unblocked instantly.

l am extremely saddened to have let down so many of you who rely on this service, especially those who would have been stranded outside the country. I apologize for the anguish and the inconvenience we caused you.

On behalf of all of us at BancABC, I am sorry.


Dr. LSM

Source: Pindula News


Read More At The Online Coronavirus Portal Or Use The 24-Hour Public Hotline:
South Africa: 0800 029 999 or just Send Hie to 0600 123 456 on WhatsApp

Africa Metro is a free to use platform and the views and opinions expressed herein are solely those of the author and do not represent, reflect or express the views of Africa Metro. Any/all written content and images displayed are provided by the blogger/author, appear herein as submitted by the blogger/author and are unedited by Africa Metro. Read More Here.


Post a Comment

0 Comments